Insurance

Insurance

Got coverage?
Whether you have your own coverage or are listed on your parent's or spouse's plan, SHWC accepts many health insurance plans for clinical services.

International Students who need insurance as a condition of enrollment, CLICK HERE

How to use insurance at SHWC clinics:

  • Check here to make sure we accept your plan for medical treatment; this list does not address all insurance companies that may be used for interational student compliance.
  • Contact your insurance company to understand what services are covered.
  • If you have an HMO plan, tell your insurance company you want one of our medical doctors (MDs) to be listed as your primary care physician (PCP).
  • Call 813-974-2331 to make an appointment.
  • Bring your insurance card (or a copy of both sides) with you to your appointment.

SHWC will automatically bill your insurance company for covered services. You are responsible for paying any non-covered costs.

If you provide SHWC with insurance information but do not want your insurance billed for a specific service, be sure to let the SHWC staff know you want to self-pay when you check out.

Need coverage?
USF does not sponsor a voluntary health insurance plan for the general student body. The Student Health & Wellness Center (SHWC) collaborates closely with a Tampa Bay nonprofit, the Family Healthcare Foundation (FHF), to raise awareness of the health coverage programs available to residents in the Tampa Bay area. USF students who are uninsured or underinsured are able to connect with the FHF Navigator to learn about options they may be eligible for ONLINE or in person at the SHWC facility or by calling 813-995-7005. 

International Students holding F or J visas cannot use Federal Marketplace plans for Insurance Compliance as they do not meet all regulations. For international student policies that meet USF regulations visit International Student Insurance Compliance Page. 

Frequently Asked Insurance Questions and Tips:

How can I change my insurance information?

You can update your insurance information by one of the ways below:

  1. Upload a copy of your new card in MyChart.
  2. Present your new insurance information at your appointment.
  3. Call the Billing Office to provide your updated insurance information at                        813-974-2331, option 7.

Helpful Tips:

  • Always carry your insurance card.
  • Know what is covered and not covered under your policy.
  • Be aware of restrictions or limitations in your health insurance plan.
  • Check the SHWC Fee Schedule before your appointment to know what uncovered services cost.

Review your medical policy for benefits and exclusions.
Common health insurance terms are provided here to assist. Click here

Read insurance company communications and medical statements in a timely manner.

  • Create logins through a company secure portal
  • Respond promptly to emails and postal mail
  • Review Explanations of Benefits (EOB). Sample EOB provided here Click here
  • Patient balance should correspond to financial statements from your medical doctor


Telephone: 813-974-2331, option 5
Fax: 813-974-8910

OFFICE HOURS MONDAY THROUGH FRIDAY FROM 8AM TO 5PM, ENTRANCE C
PHONE LINES AVAILABLE MONDAY THROUGH THURSDAY FROM 10AM TO 4PM

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