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Through engaging and interactive workshops, employees will embark on their customer service journey to refresh and refine their customer service skills. This  touchpoint clarifies the expectations that employees are expected to uphold when performing their job duties and interacting with others. This program is designed for anyone who interacts with people at the University. Please inquire future cohort opporutinies via email. Visit the Service Brilliance web page to learn more. 

This 8-week leadership program for new leaders focuses on the practical aspects of leadership by emphasizing real-world implementations of proven strategies and research-based perspectives to foster effective leadership within an organizational setting.

Cost: There is a $150 program fee payable by the participant's college/department via chartfield. 

Registration: Visit the Leadership Foundations webpage to learn more and complete an intake form.

Unlock your potential by enrolling in one or more of our FranklinCovey Learning Tracks and gain access to the powerful FranklinCovey All Access Pass®. This exclusive opportunity offers you a curated suite of world-class courses, designed to elevate your skills and leadership capabilities. Available tracks include (1) Change (2) Strategic Leadership (3) Project Management (4) Individual Effectiveness. 

• Availability: Only 100 licenses are available, so act now before space fills up!
• Flexible Enrollment: Enroll in multiple tracks using just one license for the same price of $175
• Visit the Franklin Covey Learning Tracks web page to learn more. 

HR Business Partner training via HR Academy.  The HR Academy is a cohort program committed to nurturing employee potential, honing in on capabilities, and empowering employees to become the architects of positive change within the university. Through an immersive and interactive learning experience, HR Academy explores best practices and cutting-edge strategies in the realm of human resources. Topics cover core HR elements as well as customer service. There is additional content for first time leaders.

Please note that to enroll in this program, you must currently hold a Human Resources role within the university. This requirement ensures that participants can fully benefit from the curriculum and apply it to their HR responsibilities.

Learn more on the HR Academy web page.

Effective communication is a skill that can be learned, practiced and continuously improved. The courses in this series provide a mix of resources to help the participant deliver the intended message, give and respond to feedback, persuade others and communicate under different circumstances.

Program Course: Interpersonal Communication (LinkedIn Learning 37 minutes)
Skills Covered: • Interpersonal Communication

Program Course: Giving and Receiving Feedback (LinkedIn Learning 48 minutes)
Skills Covered: • Giving & Receiving Feedback

Program Course: Communicating in Times of Change (LinkedIn Learning 51 minutes)
Skills Covered: • Change Communications

Program Course: Persuading Others (LinkedIn Learning 30 minutes)
Skills Covered: • Interpersonal Communication •Persuasion

Program Course: Communicating Across Cultures (LinkedIn Learning 34 minutes)
Skills Covered: • Interpersonal Communication •Cultural Awareness

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Job aid: Enrolling and Receiving Badge inside of USF Employee Learning /hr-training/documents/certificate-badge-jobaid.pdf

 The track for employees focuses on self-introspection and self-motivation in the work place. 

People have different motivators at work, and the reasons are multifaceted beyond the paycheck. Work extends into all areas of life and happiness. Contrary to popular belief, it’s not just the supervisor’s role to motivate employees – there are many opportunities and strategies that employees can utilize to motivate themselves overall. This series is for employees who want to better understand how they can work on all aspects of motivation. Motivation can come from many areas. Likewise, many aspects of life may hamper motivation. Therefore, this series covers a wide range of whole-person solutions for use in life and work.

Program Course: Finding Your Purpose at Work (LinkedIn Learning 53 minutes)
Skills Covered: • Career Management

Program Course: Holding Yourself Accountable (LinkedIn Learning 35 minutes)
Skills Covered: • Accountability

Program Course: Cultivating a Growth Mindset (LinkedIn Learning 59 minutes)
Skills Covered: • Productivity Improvement

Program Course: Overcoming Procrastination (LinkedIn Learning 24 minutes)
Skills Covered: • Time Management

Program Course: Avoiding Burnout (LinkedIn 24 Learning minutes)
Skills Covered: • Work-Life Balance

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Job aid: Enrolling and Receiving Badge inside of USF Employee Learning /hr-training/documents/certificate-badge-jobaid.pdf

 The track for supervisors focuses on what those in leadership positions can do to motivate and engage their employees. 

Employee motivation refers to the intrinsic enthusiasm and drive to accomplish activities. It is that internal drive and complex force that causes an individual to decide to take action. The trick for supervisors is to figure out how to inspire employee motivation at work. This series for supervisors begins with a broad overview that covers the many topics that need to be considered for employee motivation. Specific courses then delve deeper into the topics covered in the broad overview.

Program Course: Motivating and Engaging Employees (LinkedIn Learning 46 minutes)
Skills Covered: • Talent Management •Mentoring •Coaching

Program Course: Driving Workplace Happiness (LinkedIn Learning 49 minutes)
Skills Covered: • Talent Management •Human Resources • Strategic Human Resources Planning

Program Course: Creating a High Performance Culture (LinkedIn Learning 1 hour 4 minutes)
Skills Covered: • Productivity Improvement

Program Course: Coaching for Results (LinkedIn Learning 1 hour)
Skills Covered: • Coaching

Program Course: Managing High Performers (LinkedIn Learning 16 minutes)
Skills Covered: • High Performance Teams •Talent Management • Team

Program Course: Managing Multiple Generations (LinkedIn Learning 42 minutes)
Skills Covered: • People Management •Diversity and Inclusion • Generational Differences

Program Course: Rewarding Employees (LinkedIn Learning 17 minutes)
Skills Covered: • Employee Recognition •Talent Management

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Job aid: Enrolling and Receiving Badge inside of USF Employee Learning /hr-training/documents/certificate-badge-jobaid.pdf

Problem solving involves a spectrum of processes, including generating ideas, evaluating, making decisions, and implementing a solution. Often, we are only treating a symptom instead of addressing the core problem. For this reason, it is important to thoroughly investigate and think outside of the box. A creativity course has been included, as creativity is an important aspect in problem solving. It allows you to see things from all angles, helping to generate novel ideas or solutions to problems. A dedicated course on brainstorming will focus on creating effective group sessions by combining creativity, problem solving, and group discussion. The final course pulls all of the previous ideas together with some concrete examples. It wraps up with tips on presenting your new solution to your audience and stakeholders.

Program Course: Making Decisions (LinkedIn Learning 11 minutes)
Skills Covered: • Management, Decision Making

Program Course: Problem Solving Techniques (LinkedIn Learning1 hour 32 minutes)
Skills Covered: • Logical Reasoning, Problem Solving

Program Course: The Five Step Creative Process (LinkedIn Learning 19 minutes)
Skills Covered: • Creative Process Development

Program Course: Learning Brainstorming (LinkedIn Learning 42 minutes)
Skills Covered: • Teamwork •Design Thinking

Program Course: Solving Business Problems (LinkedIn Learning 36 minutes)
Skills Covered: • Problem Solving.

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 Job aid: Enrolling and Receiving Badge inside of USF Employee Learning /hr-training/documents/certificate-badge-jobaid.pdf

Effective conflict management is a critical skill set for success in the workplace and in life. When harnessed effectively, conflict can be a force that strengthens the work culture and
builds stronger relationships. This certificate program is designed to increase your comfort level with conflict and to help you approach conflict from a more positive

Program Course: Conflict Resolution Foundations (LinkedIn Learning 51 minutes)
Skills Covered: • Conflict Resolution

Program Course: Improving Your Conflict Competence (LinkedIn Learning 46 minutes)
Skills Covered: • Conflict Resolution

Program Course: Having Difficult Conversations (LinkedIn Learning 1 hour 7 minutes)
Skills Covered: • Interpersonal Communications

Program Course: Negotiation Foundations (LinkedIn Learning 1 hour 5 minutes)
Skills Covered: • Negotiation

Program Course: Building Trust (LinkedIn Learning 54 minutes)
Skills Covered: • Building Trust

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Job aid: Enrolling and Receiving Badge inside of USF Employee Learning /hr-training/documents/certificate-badge-jobaid.pdf